Melissa Chen

Melissa Chen is a seasoned customer relations professional with extensive experience in the construction and development industry. Currently serving as Senior Director of Customer Relations at Edenshaw Developments Limited since April 2019, Melissa focuses on addressing homeowners' needs with a strategic approach to communication and customer service. Previous roles include Manager of Customer Service & Relations at Greenland Group Canada and Customer Care Manager at Edenshaw Developments Limited, demonstrating a strong track record of implementing effective customer service procedures and leading customer service teams. Earlier career experiences include positions at Empire Communities, Lanterra Developments Ltd., Menkes Development, and Convergys, where Melissa honed skills in customer service management and team leadership. Melissa holds a degree from Ryerson University and earlier attended the University of Toronto.