eDesk is on a mission to help online retailers deliver extraordinary customer service, everywhere they sell.
Designed specifically for eCommerce professionals, eDesk's AI-powered tools cut response times and automate reporting. This means eCommerce brands can take time back to focus on selling more.
Through its App Store, eDesk offers more native integrations than any other customer support software. eDesk tools seamlessly integrate with over 250+ channels, including marketplaces, eCommerce stores, logistics tools and social networks.
eDesk is also the only customer support solution on the Amazon and Walmart developer councils, counting industry leaders like Google, eBay and Shopify among their partners.
To meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include:
- eDesk Helpdesk which centralizes all incoming customer messages and uses time-saving AI to automatically group queries, prioritize messages and suggest responses. 
- Insights which automatically analyzes support tickets and feedback so brands can make informed business decisions.
- Live Chat and Knowledge base which both enable customers to resolve their queries in real-time. 
- Feedback which automatically sends out targeted review requests to help brands improve their seller ratings. 
- Repricer which dynamically adjusts product pricing so retailers can win more sales and maximize profits. 
eDesk is trusted by thousands of customers worldwide, headquartered in Ireland with offices in the UK and US.
As a rapidly expanding startup, eDesk is always on the lookout for ambitious partners and employees. Developers, Account Managers and other eCommerce enthusiasts can view our latest opportunities here: edesk.com/careers Potential partners can join us over on: edesk.com/partners *Information accurate as of Dec 2021

E-Commerce

Marketplace

eDesk

This department manages employee relations, recruitment, and organizational development.

Human Resources

This department is responsible for driving revenue through client acquisition and relationship management.

Sales Department

The Software Development Team at eDesk is responsible for designing, building, and maintaining the company's suite of AI-powered eCommerce tools. Their duties include developing seamless integrations with over 250+ channels, optimizing the functionality of tools like eDesk Helpdesk, Insights, Live Chat, and Repricer, and ensuring that eDesk's software solutions provide a robust and user-friendly customer support experience. This team of skilled developers and engineers works collaboratively to innovate and deploy features that help online retailers deliver exceptional service and maximize sales.

Software Development Team

The Finance Team at eDesk is responsible for managing the company’s financial health and ensuring efficient financial operations. This includes budgeting, forecasting, financial planning and analysis, managing accounts payable and receivable, financial reporting, and compliance with regulatory requirements. The team also provides strategic financial insights to support executive decision-making and helps optimize the use of resources to drive the company's growth and profitability.

Finance Team

The Product Management Team at eDesk is responsible for overseeing the development and optimization of eDesk's suite of award-winning eCommerce tools. This team collaborates to define product vision, strategy, and requirements, ensuring each tool effectively meets the needs of online retailers. They work on integrating AI-powered functionalities and maintain seamless interoperability across 250+ channels. By continually refining and innovating eDesk's products, they enable online brands to deliver exceptional customer service and streamline their operations.

Product Management Team

This department focuses on developing and implementing artificial intelligence solutions to address organizational needs.

AI Solutions

This department manages technical support and revenue-related operations to enhance customer satisfaction and optimize revenue streams.

People (2)

Jobs (0)

Other teams

Sales Department

Software Development Team

Finance Team

Product Management Team

AI Solutions

Customer Support Operations