EdgeTier
Cathal Silke is an accomplished finance professional currently serving as Head of Finance and Financial Controller at EdgeTier since February 2024, where innovative methods are employed to enhance customer operations through advanced technologies. Prior to this role, Cathal held positions as Finance Manager and Senior Financial Accountant at Brightflag, contributing to the development of AI-driven legal operations solutions. Previous experience includes Group Financial Accountant at Bauer Media Audio Ireland, Audit Senior at Deloitte Ireland, and Global Benefits Analyst at Medtronic. Cathal's educational background encompasses a Master's degree in Accounting and a Bachelor of Commerce from the University of Galway, alongside diplomas and certifications from Chartered Accountants Ireland in Accounting and Data Analytics.
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EdgeTier
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EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice. Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query. Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.