Killian McGuinness

Killian McGuinness is a Lead Data Scientist at EdgeTier, specializing in transforming customer care through Machine Learning and AI. Previously, as an Independent Consultant at glic customer solution, Killian focused on enhancing customer support operations for SMEs. Killian's extensive experience in customer support includes serving as Head of Customer Support at SumUp, where responsibilities encompassed managing a world-class support organization for millions of merchants. Additionally, Killian led operations for SumUp in North America during a critical expansion and held leadership roles at foodora, Arvato Financial Solutions, and IDG Direct, emphasizing operational excellence and team management. Killian holds a Bachelor of Civil Law with Honours from Maynooth University.