EdgeTier
Sean O'Sullivan is an experienced sales professional currently serving as a Senior Account Director at EdgeTier since May 2023. Prior to this role, Sean held various positions at ActiveCampaign from October 2019 to November 2022, including Account Executive (L2), Account Executive (L1), and Senior Sales Development Representative, where responsibilities spanned managing sales cycles and mentoring new hires. Sean began a career in sales as one of the first Sales Development Representatives at ActiveCampaign EMEA. Additional experience includes working as a Sales Development Representative at EBQuickstart and as a Project Support Analyst and Intern at Tekno Surgical. Educational qualifications include a Master's degree in Strategic Management and Planning from UCD Michael Smurfit Graduate Business School and a Bachelor of Commerce from University College Dublin.
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EdgeTier
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EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice. Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query. Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.