EdgeTier
Shane Lynn has a diverse work experience, starting with their role as a Founder and CEO at KillBiller, where they developed customer simulation technology and helped people save money on mobile plans. Shane then became the CEO and Founder of EdgeTier, where they focused on machine-learning solutions for customer contact centers. Prior to that, they worked at Deloitte Ireland as an Advanced Analytics Manager and Senior Analytics Consultant, leading teams in delivering analytics solutions for clients. Shane also worked as a Consultant for their own IT consulting business and as a Post-Doctoral Research Fellow at the University of Technology, Sydney, focusing on autonomous vehicle research. Additionally, they gained experience as a Software Developer and Researcher at Intel Corporation and conducted research in machine learning, data analysis, and control engineering as part of their Ph.D. at Maynooth University. Shane also conducted research on virtual metrology and state estimation techniques at Ad Astra Rocket Company.
Shane Lynn earned a Ph.D. degree in Engineering at Maynooth University from 2006 to 2011. Prior to that, they obtained a Degree in Electronic Engineering at the same university from 2002 to 2006.
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EdgeTier
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EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice. Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query. Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.