EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. 

Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests.

EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice.

Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query.

Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.

Analytics

EdgeTier

EdgeTier's headquarters in Dublin 2, Ireland

This department oversees technology strategy and project management to align technical initiatives with business objectives.

Technology Management

This department focuses on identifying growth opportunities and building relationships to drive sales and expand market presence.

Business Development

This department focuses on enhancing customer satisfaction and ensuring successful product adoption through dedicated support and engagement.

Customer Success Management

This department focuses on enhancing customer satisfaction through support and assistance related to products and services.

Customer Support

This department is responsible for overseeing the creation and enhancement of products, ensuring alignment with market needs and company strategy.

Product Development

The Engineering Team at EdgeTier designs, develops, and maintains the company's analytics products and services, including the automated agent assistant, Arthur. This team leverages their specialized technical skills in software engineering, backend development, and frontend development to create high-impact statistical insights, predictive models, and data-driven solutions. Their work ensures that Arthur is capable of efficiently and accurately handling customer queries, thereby revolutionizing customer contact centers.

Engineering Team

This department focuses on analyzing complex data sets to inform business strategies and drive data-driven decision-making.

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Other teams

Business Development

Customer Success Management

Customer Support

Product Development

Engineering Team

Data Science Division