David Chen

David Chen is an experienced Application Support Engineer at Verizon Media Platform, focusing on the Uplynk video streaming platform since August 2016. In this role, David monitors the Video Delivery Platform, addresses customer inquiries, and resolves complex technical issues related to video creation and delivery workflows. David's expertise includes using tools such as SignalFX, Splunk, and Datadog for ticket resolution and network troubleshooting. Previously, David served as a Technical Support Engineer Tier 3 at Verizon Media Company, handling customer escalations for the EMEA and US regions. David's career also includes IT support and maintenance roles at Polycom and as an IT System Administrator at Optibase Ltd., where leadership of a Help Desk Support team and management of a global computer network were key responsibilities.