Luisa Rojas is an industrial engineer with over seven years of experience in process optimization, focusing on customer experience across various industries in Argentina and Central America. They currently serve as the Líder en Gestión de Experiencia at Edison and have previously held significant roles, including Chief Quality Officer at ICSRED and Business Process Manager at ICS. Luisa specializes in People Enablement and Change Management, with a strong background in implementing SAP systems and utilizing Qualtrics for strategic insights. Their expertise extends to communication management and training plan development, ensuring effective adoption of changes and enhancing interactions with clients and employees through innovative technologies. They earned their degree in Industrial Engineering from Unidad Central del Valle del Cauca and a specialization in Quality Engineering from Universidad Tecnológica Nacional.
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