Joel Valente

Joel Valente is an IT manager at EDP since January 2021, focusing on creating and implementing a Service Engagement Program aimed at enhancing user experience across communication platforms. Prior to this role, Joel worked at Fujitsu Global from November 2010 to January 2021, where responsibilities included service delivery management, automation strategy leadership, change management, and compliance with service management best practices. Joel's career also includes roles in customer support, communication expertise, and copywriting. Joel holds a licentiate degree in Public Relations, Advertising, and Applied Communication from Instituto Superior de Novas Profissões, obtained in 2006.