Pedro Alves is an experienced IT professional with a strong background in system analysis and engineering. Currently serving as a Contact Center System Analyst at EDP since May 2017, Pedro has previously held positions as an Engineer in Selfcare Customer Care at NOS SGPS from May 2014 to May 2017, and as a Consultant at ZON OPTIMUS from May 2008 to May 2014. Prior experience includes roles as a System Engineer at Thales in the Security Solutions & Services division from January 2006 to May 2008, and at Alcatel Portugal in 2006, alongside a tenure as a Junior Consultant at CSC Portugal. Pedro holds a Graduate degree in Electrical and Computer Engineering from Instituto Superior Técnico, completed in 2005.
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