Chad Rouse is currently the Director and Process Consultant for Customer Care at Educational Testing Service (ETS), bringing over 15 years of experience in operations and project management within the educational assessments sector. They previously served as the Senior Business Process Consultant and held various roles in financial services including Financial Consultant at Aetna US Healthcare and Senior Account Manager at Textron Financial. Chad holds an MBA from DeSales University and has been certified twice as a Six Sigma Green Belt. Their expertise includes process improvements, financial analysis, and effective relationship management.
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