Melody Pickle is a Senior UX Researcher at ETS, specializing in qualitative and quantitative research to drive innovation in AI-driven skills assessment and improve the TOEFL testing experience. With a comprehensive background in corporate communications and content strategy, Melody has held various roles including Webinar Producer and Content Strategist at Gusto, and Director of Innovation and Product Management at ConexED, where crucial user research and market strategies were implemented. Melody has managed academic success centers at Purdue University Global and Kaplan University, overseeing large teams and ensuring high satisfaction rates. Education includes a PhD in English with a focus on Writing, Rhetoric, and Communication from Indiana University of Pennsylvania, an MA from California State University, Northridge, and a BA from Howard Payne University.
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