Edson Santos

Edson Santos is an experienced professional in customer support and relationship management with a strong background in SaaS and technical consulting. Currently serving as a Senior N2 Support Analyst and Technical Sales Consultant at Eduzz since October 2020, Edson oversees the health of multiple client portfolios, provides strategic technical consultancy, and supports integrations via webhook and API. Prior to Eduzz, Edson held various roles including Customer Relationship Manager at Enel X, where responsibilities included managing international client portfolios and coordinating offshore teams. Edson has also contributed to companies such as EnerNOC and Geração Pet, focusing on data analysis, e-commerce, purchasing, and supplier management. Edson holds a master's degree in Business Administration with a focus on Management Control, as well as degrees in Economics and Systems Analysis and Development.