Sue Ferri

Sue Ferri is a Customer Experience Leader currently at Eduzz, specializing in operational excellence. With over a decade of experience at the intersection of customer experience, innovation, and product strategy, they focus on integrating the Voice of the Customer into decision-making and implementing continuous improvement initiatives. Previously, Sue held roles in strategic planning and account management at various companies, where they developed comprehensive communication strategies and managed multidisciplinary teams to enhance customer satisfaction. They hold degrees in Physical Education and Advertising from Instituto Superior de Educação Uirapuru and ESAMC, respectively, and a professional certificate in Google Project Management from Coursera.