Dave Dean

Dave Dean is an experienced professional in the customer support field, currently serving as a Senior Support Manager at edX since March 2014. In this role, Dave oversees a global team of support agents, leveraging data to enhance service delivery for 46 million learners. Prior to this, Dave held multiple positions at Comcast Cable, including Online Ordering Customer Support and Business Services Support, where contributions included exceeding performance goals and providing comprehensive technical assistance. Dave holds a Bachelor’s degree in Liberal Arts with a minor in Business from Northeastern University, earned between 1999 and 2013.