Mark Mercer

Mark Mercer has extensive experience in business operations and customer service within the education sector. At EF Education First, Mark held multiple leadership positions from 2002 to 2014, including Vice President of Customer Service and Vice President of Sales for Smithsonian Student Travel, and later served as Vice President of US Business Operations. Mark returned to EF Education First in 2014 as Vice President of Business Operations and also worked as an Internal Consultant for Sales. Prior to these roles, Mark was Call Center Director at Integral Resources and National Call Center Director at Share Group.