Mai Shafei

Mai Shafei has a strong background in customer operations and technical support services. Starting in 2009, Mai worked as a Technical Support Engineer at Tea computers. In 2011, they joined RMGS as a Manager of Technical Support Services. Mai then moved on to FlairsTech in 2017, where they held the roles of Service Delivery Manager and Director of Customer Operations. Most recently, Mai served as the Director of Customer Operations at EffVision Business Solutions, and later became the Managing Director. Mai's experience spans over a decade and showcases their expertise in managing customer operations and technical support services.

Mai Shafei completed their education in the following chronological order:

From 1998 to 2001, they attended Nefertari Language School, where they pursued IGCSE studies.

From 2001 to 2006, they enrolled in the Faculty of Engineering at Ain Shams University. During this time, they obtained a Bachelor of Engineering (B.Eng.) degree in Electrical, Electronics, and Communications Engineering.

In addition to their formal education, Mai Shafei has acquired several certifications in various fields. These include certifications such as "Agile Requirements Foundations," "Agile at Work: Planning with Agile User Stories," and "Managing Resources Across Project Teams," all obtained in July 2021. Mai also holds more recent certifications, obtained in early 2023, including "Leading with Vision," "Agile Project Leadership," "Design Thinking: Understanding the Process," "Foundations of Performance Management," "Goal Setting: Objectives and Key Results (OKRs)," "Manager as Coach," "OKRs to Drive Alignment, Autonomy, and Accountability in a Hybrid Workplace," "Aligning Customer Experience with Company Culture," "Customer Experience (CX) Strategy: How to Design an Organizational Approach," and "The 10 Pillars of Customer Experience."