Laura Kohtala

Laura Kohtala is an experienced hospitality professional with a diverse background in sales and customer service management. Currently serving as a Service Manager at Eficode since November 2022, Laura has previously held roles including Sales Manager and Group Sales Manager at Courtyard by Marriott Tampere City, where responsibilities encompassed group and corporate sales, marketing, and customer success. Laura's career began with various positions in hotel operations, including Front Office Duty Manager at Lapland Hotels Oy and Hotel F6, as well as Front Office Receptionist roles at Kämp Collection Hotels and Lydmar Hotel. Additionally, Laura worked as a Tour Guide for TUI, showcasing a strong foundation in customer relationship management. Laura holds a Master’s degree in Hospitality Management from Tampere University of Applied Sciences and a Bachelor’s degree in Travel and Hospitality Management from Haaga-Helia University of Applied Sciences.