Nick Franklin possesses extensive experience in customer insight and quality management roles across various companies. At Checkatrade.com, Nick served as both Voice of the Customer Analyst and Voice of the Customer Manager, where responsibilities included developing the VoC program, managing customer feedback initiatives, and analyzing trade member insights to enhance customer experience. Prior to Checkatrade, Nick held positions at Digiquip Group Limited, Thomas Sanderson, and Eficode, focusing on sales management, quality assurance, and customer satisfaction. Currently, Nick serves as VoC Manager at Eficode, continuing to leverage expertise in customer experience and quality frameworks.
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