Service Management

The Service Management team at Efima Oyj plays a critical role in maintaining and enhancing customer relationships by ensuring that our digital transformation and automation solutions are functioning optimally post-implementation. They oversee the delivery of exceptional support services, manage service level agreements (SLAs), and act as the primary point of contact for troubleshooting and resolving any issues that may arise. By focusing on continuous improvement and customer feedback, the team ensures our solutions consistently meet and exceed our clients’ business needs and expectations.