Jonathan P. Drago

Jonathan P. Drago has extensive work experience in various roles focused on customer service, client management, and operations.

Jonathan P.'smost recent role was as the Chief Customer Officer at eForms.com, where they developed and implemented policies and procedures to deliver exceptional customer experiences. Jonathan P. collaborated with the executive team on company-wide operations and successfully launched the affiliate company, Invoice Maker. Jonathan oversaw customer-facing business functions, tracked performance metrics, and ensured employee accountability and development.

Prior to that, they worked as the International Client Services Manager at Viralstyle, where they improved service delivery for domestic and international clients. Jonathan P. developed operational requirements, built a strong internal culture, and led a team that delivered client interactions across multiple channels.

Jonathan also served as the National Client Services Manager at Adelante Live Inc., where they managed marketing efforts for client campaigns and projects through live experiential events. Jonathan P. was responsible for client communication, hiring and training field staff, and managing local brand awareness campaigns and national projects for Fortune 500 companies.

In addition, they were the National Marketing/Operations Manager at various companies, where they strategized with agency partners on marketing campaigns and managed staff to implement strategies in the field. Jonathan P. also served as the Regional Account Manager - Client Services at Aerotek Engineering, where they expanded the client base and managed a team of recruiters.

Earlier in their career, Jonathan worked as the Post Close Lead Auditor at Centex Homes, overseeing the post-close/auditing department and ensuring accurate processing of mortgage documents.

Overall, Jonathan P. Drago has demonstrated expertise in customer service, client management, and operational leadership throughout their career.

Jonathan P. Drago completed their education as follows:

Jonathan P. attended The Aquinas Institute of Rochester from 1998 to 2002, where they obtained their High School degree in International Business.

From 2002 to 2006, Jonathan pursued their Bachelor's Degree at the University of Tampa - John H. Sykes College of Business. Jonathan P.'sfield of study was Management.

In 2004, they also participated in an International Study program at John Cabot University, focusing on International Business.

In addition to their formal education, Jonathan obtained various certifications to enhance their skills and knowledge. Jonathan P. received a Google Analytics Certification from Google in November 2019, an Advanced Management Training Certification from Eazl in August 2019, and a Productivity Masterclass Certification from Udemy Academy in February 2019.