Amit Choudhari

Amit Choudhari has a diverse work experience spanning over 15 years. Amit started their career at Mphasis, an HP company, where they worked as a Help Desk Coordinator and later as a Senior Service Desk Support Tech Associate. During this time, they supported various applications used by employees and clients.

Later, Amit joined Allscripts as a Senior Engineer, responsible for maintaining the Practice Management Software and Electronic Health Record system. Amit played a crucial role in implementing billing charges and incorporating E&M coding intelligence.

After their tenure at Allscripts, Amit worked at eGain Corporation as a Senior Cloud Operations Engineer. Amit was responsible for proactively monitoring the performance and availability of the eGain application and infrastructure. Amit also provided support for escalations and worked closely with team members to ensure timely duties were performed.

Subsequently, Amit took on the role of a Senior Engineer and Solution Consultant at eGain Corporation. Amit worked on an onsite project with Reliance Jio for two years, collaborating with various teams and managing servers. Amit also played a part in change management processes using release management tools.

In their most recent position at eGain Corporation, Amit served as a Team Lead - Cloud Operations. Amit advised the team on operational improvements, managed upgrade projects from on-prem to cloud, and handled level 3 escalations and customer escalations. Amit also focused on maintaining a competitive environment among team members and conducted retrospections, audits, and feedback sessions.

Overall, Amit Choudhari has a comprehensive background in IT operations, cloud management, and solution consulting, with experience in supporting various applications and collaborating with different teams.

Amit Choudhari completed their Bachelor of Engineering (B.E.) degree in Information Technology from P.D.E.A's COEH and Savitribai Phule Pune University between 2002 and 2006. Additionally, they also attended Savitribai Phule Pune University, but the specific degree and field of study are unknown.