John Morel

John Morel has over 17 years of experience in professional services and technical consulting, currently serving as the Director of Professional Services at eGain Corporation since April 2011. In this role, John implements eGain Operational Analytics for customers, interfacing with systems like CISCO Unified Contact Center Enterprise and Avaya. Prior to eGain, John worked at Microsoft as the Xbox Reporting Lead, where responsibilities included designing and delivering customer contact center analytics, leveraging the Microsoft BI stack. Earlier experience as an IT Analyst at Captaris involved maintaining legacy applications and managing Onyx CRM. John holds a degree in Business with a focus on Management Information Systems from Central Washington University.