Nikki H. is a seasoned Knowledge Management professional with extensive experience in consulting and implementing knowledge management software for enterprise contact centers, currently serving as a Principal Knowledge Management Consultant at eGain Corporation since March 2018. Previously, Nikki held various roles at Kaplan Test Prep, including Knowledge Manager, where responsibilities included managing internal and external knowledge bases and collaborating with cross-functional teams. Prior roles also encompass expertise in sales support, workforce management, and customer success, as well as positions in admissions consulting and neuroscience research. Nikki holds a Bachelor of Science in Psychology and Biology and a Master of Science in Information Technology, both from Florida State University.
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