Steven Bibby

Steven Bibby has a diverse work experience spanning various roles and industries. Steven is currently working as the Director of Customer Success at eGain Corporation, where they manage customer success, business development, and product management for a suite of products in the eGain SaaS ecosystem. Steven also handles partner relationships for bi-directional business development.

Prior to their current role, Steven worked at Wells Fargo in multiple positions. Steven served as a Strategy Consultant and Vice President, leading the development and implementation of strategies for migrating email customer communication to asynchronous chat. Steven also played a sponsor role in the "Work From Home" initiative, identifying and implementing technology improvements to support equipment and technology support.

Before that, Steven was the Product Management Manager and Vice President at Wells Fargo, overseeing the development and execution of the Financial Health Conversations program. Steven also held the position of Marketing Manager and Vice President, where they managed a team of Marketing Consultants and was responsible for marketing campaigns and support. Additionally, they worked as a Sales Planning and Strategy Consultant, focusing on improving customer contact and satisfaction through the phone servicing channel.

Steven started their career at Booz Allen Hamilton as an Associate, specializing in call center strategy, technology, and management. Steven provided strategic technology and management consulting for government and Fortune 1000 companies.

Before joining Booz Allen Hamilton, Steven worked as a Vice President at Tele-Direct Call Centers, Inc., and started their career as a CSR at JC Penney, Inc.

Overall, Steven Bibby has gained a wealth of experience in customer success, strategy consulting, product management, marketing, sales planning, and call center management throughout their career.

Steven Bibby obtained a Master's degree in Information and Telecommunications Systems from The Johns Hopkins University, where they studied from 1999 to 2001. In 2011, they also completed a Wood Badge program in Leadership at the Boy Scouts of America.