Kevin Wright is a seasoned professional with extensive experience in customer operations and digital transformation. Currently serving as the Global Customer Operations Director at Egencia since December 2023, Kevin previously held the position of Service Director for Digital at BT Wholesale from November 2021 to December 2023, where responsibilities included developing a digital service strategy for a £1 billion division and managing a £15 million budget. Kevin spent over three decades at BT Group, progressing through various roles, including Digital Transformation & Vendor Management Director, where significant contributions were made towards driving digital adoption for small business customers. Kevin's educational background includes an MBA from the University of the West of England.
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