Robin Klag is an experienced Service Delivery Manager for NORAM at Egencia, holding a position since July 2012. Responsibilities include detailed reporting, managing SLA compliance, staffing, and mentorship of team leaders. Prior roles at Egencia include Sr. Team Leader, Team Leader, and Travel Operations Support Lead, where responsibilities encompassed KPI coaching, recruitment, performance analysis, and customer support. Prior to Egencia, Robin worked at Trx Fulfillment Services as an Online Travel Coordinator, focusing on ticketing and customer support for various airline clients. Educational background includes studies at Pensacola State College.
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