Christopher Chih is a seasoned technical support professional with extensive experience in customer support and engineering across multiple companies. Currently serving as a Technical Support Engineer (I) at Egnyte since October 2016, Christopher previously held the position of Senior Customer Support Engineer at CDNetworks from December 2013 to October 2016, where responsibilities included team management, employee training, and strategic account support. Prior to that, Christopher worked as a Customer Support Engineer at CDNetworks, providing technical assistance to web development teams and utilizing CRM and ticketing systems like Salesforce, RT, and JIRA. Early career experiences include internships at Plantronics focused on consumer electronics product development and an administrative internship at the City of San Jose. Christopher earned a Bachelor of Science in Technology and Information Management from the University of California, Santa Cruz.
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