Aya Emad is currently the Head of Customer Experience at EGYGAB, where they oversee customer service, collections, and community management. Previously, Aya served as Head of Collections at EGYGAB from 2019 to 2022 and worked as a Collections Manager at EgyGab Developments between 2017 and 2019. Their career began at Citi, where they provided customer service from 2012 to 2013. Aya holds a degree from New Cairo Academy, where they studied from 2008 to 2012.
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