Egypt Assistance: for your peace of mind

Egypt Assistance operates in Egypt and all around the world to provide value added services to its

clients from various sectors. The integrated service packages and tailor made solutions that Egypt

Assistance is offering are all aimed at responding the needs of ever- changing customer profiles and

demands. Egypt Assistance, founded in 2003, is the subsidiary of Remed Group who has an

experience of more than 20 years in assistance business.

We organize effective services all around the world through our alarm centers located in Cairo,

Istanbul and Antalya, the representative offices in Moscow and Bulgaria.

Egypt Assistance are a core partner with IAG - International Assistance Group.

Our business lines:
- Medical Assistance
- Cost containment
- Roadside Assistance
- Employee assistance program


Our team: our privilege

Egypt Assistance’s professional team of more than 40 a consist of medical doctors, nurses, case managers, claims managers, network, psychologists, lawyers, travel and IT professionals and operation team.

The teams are supported with ongoing training and undergo continuous performance evaluations

and their experience in the assistance, travel business, health and insurance sectors.

allow them to be more prepared, flexible, empathic and understanding to the needs of all parties.

Our alarm centers: excellence in operations

A key strength of Egypt Assistance is its operational excellence through harmonious teamwork within

our alarm centers where specialist multilingual case managers handle more than 100.000 cases a year.

The three alarm centers (Cairo, Istanbul and Antalya), all equipped with state of art technology and

operational 24 hours/365 days, are capable of collaborating to support each other when necessary. Egypt, please feel free to contact us and our Egypt Assistance team will appreciate to help you.

Egypt Assistance

Mohamed Essam

This department focuses on providing psychological counseling and mental wellness programs to individuals and couples.

Mental Health Services

This department oversees the planning, coordination, and execution of operational processes to ensure efficiency and effectiveness.

Operations Management

This department focuses on managing and safeguarding the organization's information security frameworks and compliance with various standards.

Information Security

This department manages and facilitates medical operations and communications across various Russian healthcare initiatives.

Egypt Assistance

Org chart

Teams

Mental Health Services

Operations Management

Information Security

Medical Coordination

Offices

Egypt Assistance

Org chart

Teams

Mental Health Services

Operations Management

Information Security

Medical Coordination

Offices

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