JM

Joyce Makdah

Account Manager at ei3

Joyce Makdah has a diverse work experience, starting with their current role as an Inside Sales Engineer at ei3 : Industrial Internet Intelligence since April 2022. Prior to that, they worked as a Customer Experience Specialist at the same company from April 2021 to April 2022. Joyce also worked as a Pharmaceutical & Packaging Machinery Sales Representative at Inplan since August 2020.

In addition, Joyce has experience as an Independent Owner Operator at CPG Incorporated from December 2020 to June 2021. Joyce previously worked as a Student Consultant at the Montreal Children's Hospital from September 2019 to April 2020, where they successfully reduced chart review times and implemented a CPLEX code for urgency levels.

Joyce also gained valuable experience as a Visual Flow at Pratt & Whitney Canada from January 2020 to March 2020. During this role, they conducted time studies and implemented process improvements for engine production.

Prior to that, they have worked as a Call Center Agent at ASSISTENZA CASA S.P.A. for a brief period in September 2019. Joyce has also had internships as a Mobile Developer and Business Development Intern at ProgressSoft Corporation in 2019, where they developed iOS applications and analyzed potential markets in Africa.

Additionally, Joyce gained experience in business development and communication skills as a Business Development Representative at Inplan in 2017, where they represented the company at the Interpack packaging fair. Earlier in 2015, they worked as a Representative at the Achema Fair for several companies in the pharmaceutical machinery industry.

Overall, Joyce Makdah has a diverse background in sales, customer experience, consultancy, and development roles, demonstrating a range of skills and experiences in various industries.

Joyce Makdah attended Concordia University from 2015 to 2020, where they pursued a Bachelor of Engineering degree in Industrial Engineering.

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Timeline

  • Account Manager

    July 1, 2023 - present

  • Inside Sales Engineer

    April, 2022

  • Customer Experience Specialist

    April, 2021