Michaela Dowd

Michaela Dowd is an accomplished professional in service management with extensive experience in the telecommunications industry. Currently serving as SMC Manager at eir Ireland since September 2022, Michaela previously held various positions at eir Business, including Client Service Manager and Operations Manager, where responsibilities focused on managing government and enterprise accounts while ensuring high levels of customer satisfaction. Michaela's career began at BT as an Ebusiness Specialist, assisting small and medium-sized companies in establishing their online presence. Educational qualifications include an HND in Social Work from the Belfast Institute of Further and Higher Education.