MSPs run on decisions. Ekkie automates the ones that waste your team's time.
Every MSP service desk is drowning in the same problem: tickets that get misclassified, misrouted, or stuck in first-line queues while engineers chase context. That's not a people problem. It's a system problem.
ekkie.ai is the AI automation layer built exclusively for MSPs. We sit on top of your existing PSA (Autotask, TOPdesk, HaloPSA, ConnectWise) and eliminate decision overhead at the point it's created:
• Ekkie Labeling — accurate ticket classification from the moment it lands
• Ekkie Dispatching — intelligent routing based on priority, skill, and availability
• Ekkie Chat — AI service desk workspace with native Microsoft Intergration
No PSA migration. No disruption. EU-native and GDPR-compliant. Powered by Frontier AI Models.

Ekkie.ai

Org chart

Teams

Offices