Ajmal Mirza

Ajmal Mirza is a seasoned professional in technical support and customer success with extensive experience across various leadership roles. Currently serving as a Technical Support Manager for the ELK Stack at Elastic since July 2021, Ajmal leads high-performing engineering support teams and facilitates cross-functional collaboration to meet customer needs. Prior to this, Ajmal held significant positions at Salesforce, including Communications Manager for the Critical Incident Center and Principal Escalation Manager for APAC, where responsibilities included managing global escalations and service delivery teams. Additional experience includes a role as Customer Success Manager for Microsoft Cloud Solutions at Sonata Software, consulting on service and project management, and serving as Escalations Manager at CA Technologies. Ajmal's educational background includes a Bachelor of Technology in Electrical and Electronics Engineering from Jawaharlal Nehru Technological University, an M.B.A. from Osmania University, and a PGDPM from the University of Hyderabad.