Alison Bernardes is an experienced IT professional currently serving as an Associate Customer Engineer at Elastic since February 2024. Previously, Alison held multiple positions at Avaya from July 2021 to January 2024, including Software Engineer II, Jr Support Engineer, and Support Engineer Intern, focusing on advanced applications and troubleshooting under pressure. Prior roles include IT Analyst at Hard Net Informática/Alcoa and Hard Net Informática/Grupo Curimbaba, providing end user support and collaborating on infrastructure tasks, as well as experience at Lotus Sistemas de Segurança, where Alison contributed by developing Java tools for service requests and CCTV settings. Alison holds a degree from Pontifícia Universidade Católica de Minas Gerais, completed between 2015 and 2020.
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