Eric Vives is a seasoned professional with extensive experience in escalation management and customer support across various technology companies. Currently serving as the Director of the Consumption Office at Elastic since May 2022, Eric manages global escalation and risk management, focusing on cloud consumption strategies and customer engineering enablement. Previous roles include Director of Global Escalation Management at Elastic, where Eric built a worldwide escalation management organization aimed at continuous improvement through root cause analysis. Prior to that, Eric held several key positions at Micro Focus and Hewlett Packard Enterprise, demonstrating expertise in customer success, support strategy, and team leadership. Eric holds an engineering degree in computer science from ESSI.
This person is not in any teams
This person is not in any offices