Heidi Sager has a robust background in technical support and systems administration, highlighted by roles at several technology companies. From 2005 to 2008, Heidi served as Systems Admin Manager at Boulder County. Following this, Heidi held positions at Freshwater Software as NOC Manager and at Intrado as Senior Director of Technical Operations, where tenure lasted until May 2015. Heidi transitioned to VMware, serving as Sr. Technical Support Manager for vCloud Air Client Experience until 2017, before joining OVH US as Sr. Technical Support Manager. Since November 2019, Heidi has been Support Director at Elastic, after initially serving as Support Manager from June 2018 to November 2019.
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