Kevin Maxwell is an experienced professional in service management and customer success, currently serving as an Escalation Manager for EMEA at Elastic since February 2020, following a role as a Customer Success Manager. Prior experience includes positions as Service Manager at Pulsant, Service Delivery Manager and Change and Release Manager at Daisy Group, and several managerial roles at Alternative Networks, Savvis, Cable & Wireless, Vodafone Limited, and Vizzavi Europe Ltd. Kevin Maxwell has a proven track record in developing and implementing service management improvements, change management processes, and enhancing customer satisfaction through effective service delivery strategies. Educational credentials include qualifications from APMG-International and EXIN.
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