Todd Ferguson has extensive experience in technical support and engineering roles, prominently serving at Elastic since October 2022. As a Pod Lead and Principal Support Engineer I, Todd provided technical guidance and mentoring to teams, alongside expertise in architecting and designing solutions for the Elastic platform. Prior experience includes significant positions at MetLife Auto & Home and BJC HealthCare, where Todd specialized in servers, storage, and network management. Additionally, Todd was responsible for supporting over 600 healthcare applications and managing network issues at BJC HealthCare. Todd's tenure at Verizon Wireless as a Data Coordinator involved providing technical support for mobile broadband cards and customer service. Currently, Todd holds the position of Principal Customer Architect at Elastic, continuing to leverage a deep technical skill set in support and architecture.
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