Vincent Ford is a seasoned technical support engineer with extensive experience in software engineering and support roles across leading technology companies. Currently employed at Elastic as a Technical Support Engineer since February 2024, Vincent previously held various positions at VMware, including Senior Member of Technical Staff and Software Engineer, where significant contributions were made in building CI pipelines and enhancing user experience for products like GemFire and Kubernetes. With a foundational career at GemStone Systems and Brokat Technologies AG, Vincent has developed a strong expertise in enterprise support, technical training, and product usability improvement, complemented by a BA in Psychology from the University of California, Riverside.
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