Laura Herbert

Laura Herbert is a highly skilled professional with extensive experience in CRM consulting, sales management, and customer relations within various sectors. Currently serving as a Microsoft Power Platform Senior Engineer and D365 Customer Engagement Consultant at ELCA Group since August 2022, Laura holds certifications in Microsoft Dynamics 365 and the Power Platform. Previous roles include Key Account Manager for International Accounts at Lyreco Switzerland AG, where portfolio growth within the B2B office supplies market was achieved, and Product Account Manager B2B for Netherlands, Belgium, Luxembourg, and Switzerland at Tourico Holidays, overseeing a large portfolio of hotels and negotiating contracts. Laura's early career included positions in guest relations and front desk management at prestigious hotel brands. Educational qualifications include a Master's degree in Business Economics with a major in Marketing from Ghent University and a Postgraduate Degree in Hotel Operations Management from the Swiss Hotel Management School.