Mercede Chen

Mercede Chen is a Care Management Coordinator III at Elderplan Inc since October 2018, specializing in pre-authorization and Medicaid benefits coordination. With a strong emphasis on operational efficiency, Mercede analyzes data to support management, supervises communication within the Pre-Authorization Unit, and maintains a 98% member satisfaction rate through effective workflow strategies. Prior experience includes roles in administrative support and patient care coordination in healthcare settings, as well as software and web development training at Fullstack Academy. Mercede holds a Bachelor of Arts in Psychology with a minor in Studio Art from the University at Buffalo and has developed skills in graphic design, social media strategy, and front-end development using various technologies.