Alexandre Borges is a seasoned professional in customer experience, operations, and service journey management. They have extensive experience in the field, having held various roles at Whirlpool Latin America, including Senior Service Analyst and Consultant, where they led significant projects that enhanced customer satisfaction and operational efficiency. Currently, Alexandre serves as a Business Consultant at Electrolux Group and has previously worked to optimize processes and improve customer service at HGP Assistência Técnica and Imbera Brasil. Alexandre completed a postgraduate degree in Industrial Operations and Services Administration from USCS and holds a degree in Information Technology from FAINAM.
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