Our mission is to be the industry leader in merchant services by providing an innovative suite of business solutions, a high level of quality service, and having professional, dedicated employees that increase the financial well-being of our clients. Our employees and clients receive the same concern, respect and caring attitude.
 
Since 1988, EMS has grown to become a leading provider of payment processing services and electronic transactions. The company operates in over 100 U.S. cities with the corporate headquarters located in Cleveland, Ohio.

Payments

Electronic Merchant Systems

Electronic Merchant Systems' headquarters in Cleveland, OH, United States

Afshin Yazdian

Joanne Capasso

Julie Vraja

Robert Kilmer

Dominic Lapolla

Ed Graham

Tom Ocallaghan

Pete Sloan

Eric Phillips

Paul O'Connor

Belinda Davis

Melody Millar

Rick Campbell

Matt Shepard

Jim Viton

Nicole Kennedy

Neal Hoffman

Randall Hayashi

The Sales Team at Electronic Merchant Systems is dedicated to driving business growth by acquiring new clients and nurturing existing relationships. They are responsible for promoting EMS's suite of innovative payment processing services, negotiating contracts, and providing high-quality service to ensure client satisfaction. This team works collaboratively across various regions and roles, from account executives to senior management, to increase the financial well-being of both the company and its clients.

Sales Team

The Leadership Team at Electronic Merchant Systems is responsible for steering the company's strategic direction and ensuring the successful execution of its mission. This team of seasoned executives oversees key areas such as financial management, product development, sales, and revenue generation, driving innovation and excellence across all business operations to enhance the financial well-being of clients and maintain the company's industry-leading status.

Leadership Team

The Client Relations and Support team at Electronic Merchant Systems is responsible for maintaining and enhancing customer relationships by resolving technical issues, providing dedicated client assistance, and ensuring seamless payment processing. Team members, including Channel Resolution Assistants, Technical Support, and Client Relationship Managers, work together to deliver exceptional service and address client needs efficiently. The team's efforts are overseen by the Director of Client Services to ensure a high standard of support and satisfaction.

Client Relations and Support

The Directors and Managers team at Electronic Merchant Systems is responsible for overseeing various critical functions within the company. They ensure compliance with industry regulations, drive business development, manage human resources, and support the agent and third-party channels. Their collective efforts help maintain EMS's high standards of service and contribute to the company's growth and operational efficiency.

Directors and Managers

The Finance and Accounting team at Electronic Merchant Systems, comprising the Chief Financial Officer and Staff Accountant, is responsible for managing the company's financial health. Their duties include budgeting, financial analysis, reporting, and ensuring regulatory compliance, as well as providing strategic financial insights to support the company's mission of enhancing client and employee well-being through innovative merchant services.

Finance and Accounting

The Product Development team at Electronic Merchant Systems is responsible for the ideation, design, and implementation of innovative solutions in payment processing and electronic transactions. They work collaboratively to develop new products and enhance existing services, ensuring they meet market demands and improve the financial well-being of clients. The team plays a critical role in maintaining EMS's leadership in the industry by driving product strategy and ensuring a high level of quality and functionality in all offerings.

Electronic Merchant Systems

Org chart

Teams

Sales Team

Leadership Team

Client Relations and Support

Directors and Managers

Finance and Accounting

Product Development

Offices

Electronic Merchant Systems

Org chart

Teams

Sales Team

Leadership Team

Client Relations and Support

Directors and Managers

Finance and Accounting

Product Development

Offices

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