Kimberly Grant

Kimberly Grant is an accomplished Customer Service Manager with extensive experience across various industries. Currently at Electroswitch, Kimberly manages the Customer Service Representative group, focusing on hiring and training. Prior roles include overseeing customer service operations at Performance Foodservice and Accudynamics, where responsibilities encompassed mentoring CSR teams, processing orders, and improving customer on-time delivery metrics. Kimberly also established the Customer Care Center at Next Generation Vending and led customer service initiatives at First Choice Armor and First Act Inc., ensuring accurate order processing for clients in the law enforcement and musical instrument sectors. Kimberly holds an Associate's degree in Business Management from the University of Massachusetts Dartmouth and has a history of administrative support roles at Pennoni Associates and Genzyme.