Michael Cole possesses extensive experience in technical support and engineering roles, currently serving as an Escalation Engineer at Elekta since February 2013, following positions as Product Support Specialist in various capacities. Prior to Elekta, Michael worked at mBlox, Inc. from June 2007 to February 2013, where responsibilities included Client Support Technical Lead and US Client Support Supervisor. Michael began a career in IT at IDC from October 1998 to June 2007, managing IT infrastructure for multiple sites as a Desktop and Systems Support Administrator. Michael's technical journey commenced at BankBoston from October 1997 to October 1998 as a Technical Support Representative, providing support for branch employees. Additionally, Michael attended Kettering University, focusing on Electrical Engineering.
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