Luis Occelli

Luis Occelli has extensive experience in customer experience and customer care roles. Luis currently works as the Director of Customer Experience & Customer Care at Element Fleet Management. Prior to this, they held positions as the Director of Customer Experience at UNIFIN FINANCIERA and the Head of Customer Experience at Seguros Monterrey New York Life. Luis also worked as the Director of Operations/Customer Experience at Rappi and held various roles at American Express, including Customer Service Supervisor, Marketing & Strategy Specialist, and Customer Experience Specialist. Luis has additional experience as a Comercial Analyst at Telmex, and Marketing Intelligence Analyst and Commercial Analyst at Monsanto. Luis began their career at Herbalife as an ETIP Marketing specialist.

Luis Occelli attended Tecnológico de Monterrey from 2006 to 2010, where they obtained a degree in Lic. Administración en Tecnologías de Información, with a field of study in Tecnologías de Información. Luis also obtained a certification in Digital Marketing & Social Media Communications from ITESM Campus Monterrey in 2012.