Nikki Lackey has extensive experience in managing service recovery, customer relations, and operations quality in the non-prime lending and insurance industries. At Elevate, Nikki holds the title of Senior Manager and previously served as a Manager in service recovery. At CONEXIS, a division of WageWorks, Nikki worked as a Manager in Implementation, overseeing a team of service delivery professionals. Additionally, at Nationwide Insurance, Nikki held the title of Director of Client Services and Operations Manager, where Nikki managed day-to-day operations and provided leadership to achieve sales goals.
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