Ian Giles is a qualified Service Management Consultant currently serving as the Lead Design & Transition Manager at Elexon. They possess extensive expertise in end-to-end design, development, and transition planning, supported by certifications in ITILv3, ITILv4, AgilePM, and Prince2. Ian's diverse career includes significant roles such as Service Introduction Lead at Thames Water and Head of Service Design & Transition at UK Shared Business Services Ltd. They have a solid track record in both the public and private sectors, specializing in ITIL Service Design, Strategy, Transition, and Continual Service Improvement.
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